Frequently Asked Questions
Everything you need to know about shopping with The Kid Collective
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days and express options for faster delivery. Shipping is free on all orders over $75 within the continental United States.
What is your return policy for toys and clothing?
We accept returns on unused, unopened items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, certain items like swimwear or teething toys cannot be returned once opened.
Are the materials used in your products safety-tested?
Yes, safety is our top priority. All products at The Kid Collective meet or exceed international safety standards, including ASTM and CE certifications, ensuring they are non-toxic and child-safe.
Do you offer gift wrapping or personalized notes?
Absolutely! You can select our gift wrapping service at checkout for a small fee, and we provide the option to include a personalized handwritten message with your order.
How can I track the status of my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.